Marcus Hack
@marcushack
Systems Administrator focused on secure, reliable cloud and network infrastructure.
What I'm looking for
I am a Systems Administrator with hands-on experience designing, maintaining, and securing Windows server/domain environments, LAN infrastructure, virtual systems, and cloud services such as Azure and Google. I troubleshoot and resolve hardware, software, and network issues while collaborating with NOC, SOC, and IAM teams to restore and maintain service.
My background includes deploying and managing virtual infrastructure and endpoint protections, implementing identity and access controls, and analyzing alerts to identify security or performance issues. I have administered AD/Azure accounts, configured conference-room systems, and maintained documentation for client environments and technical procedures.
I seek a remote or hybrid role where I can apply my skills in systems, networking, cloud, and security to maintain high-performing, resilient environments and help scale secure operations for growing organizations.
Experience
Work history, roles, and key accomplishments
Systems Administrator
Redfire Technology Services
Oct 2022 - Present (3 years 4 months)
Deploys and manages Windows server/domain and virtual/cloud environments, implements endpoint and data security controls, and resolves security/performance alerts to maintain reliable client infrastructure.
Desk-side Support Technician
Synergy Inc
Jan 2022 - Oct 2022 (9 months)
Provided level 2 desktop support, maintained AD/Azure accounts, managed device lifecycle, and deployed Microsoft Teams conference room equipment to improve end-user productivity.
Service Desk Technician
K-Tek Inc
Jun 2021 - Jan 2022 (7 months)
Delivered Tier 1 IT support in a high-volume call center, handling password resets, MFA, network connectivity (Wi‑Fi/VPN/RDP) and troubleshooting Office 365 applications to reduce user downtime.
Help Desk Analyst
Alamo Community Colleges
Jan 2017 - May 2021 (4 years 4 months)
Provided frontline technical support and AD account administration, resolved Microsoft 365 issues and access management for student and staff portals to minimize service interruptions.
Education
Degrees, certifications, and relevant coursework
Marcus hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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