srilaxmi pochaboiena
@srilaxmipochaboiena
I’m a systems administrator specializing in hybrid Windows, cloud, and endpoint operations.
United StatesWhat I'm looking for
I’m a System Administrator with 7+ years of hands-on experience running Windows Server and hybrid identity, including Active Directory, Microsoft 365, Azure, Entra ID, and endpoint management. I’m comfortable owning infrastructure operations end-to-end—from AD user lifecycle and GPO management to patch cycles, monitoring, and cloud workload support.
In my current role, I administer Windows Server (2016–2025) across multiple sites while consistently meeting uptime SLAs above 99.9%. I handle audit-ready access workflows aligned to SOX requirements, build GPOs for security baselines and endpoint restrictions, and resolve infrastructure issues as a Tier 3 escalation point using ServiceNow.
I also automate and improve operations with PowerShell scripting and repeatable runbooks, reducing manual admin time and escalation volume. I support VMware vSphere/Hyper-V provisioning, manage Azure VM and backup/recovery services, and partner with security teams to maintain endpoint compliance using Defender, Sentinel, and CrowdStrike.
Experience
Work history, roles, and key accomplishments
Owned day-to-day administration of Windows Server infrastructure (AD, DNS, DHCP, DFS, GPO) across multiple sites, consistently meeting uptime SLAs above 99.9%. Managed full AD user lifecycle and audit-ready SOX access controls for 2,000+ users, supported Microsoft 365 and hybrid identity (Entra ID/Azure AD Connect), and led patching via WSUS/Intune/Azure Update Manager.
Supported Windows Server (AD, DNS, DHCP, GPO) and monitored server/network health for 600+ users using SolarWinds NPM/SAM, escalating actionable alerts to senior engineers. Managed hybrid identity (AD + Entra ID), deployed Windows 10/11 images via WDS/MDT/Sysprep, administered Intune and SCCM/MECM for endpoint compliance and patching, and handled Azure Backup/Recovery Services Vault restores and v
Provided sysadmin and endpoint operations support for 1,000+ global users across Windows 10/11, macOS, Active Directory, Microsoft 365, VPN, and Intune/MDM. Managed AD account lifecycle, imaging and JAMF profiles, enforced BitLocker/FileVault encryption validation, resolved M365 access issues, and performed pre-escalation triage to meaningfully cut escalation volume to Tier 3.
Supported regulated financial-environment sysadmin operations with strict least-privilege and audit compliance controls. Processed access requests for enterprise apps including SSO/MFA provisioning and RBAC assignments, handled AD tasks (password resets/unlocks, group validation, mailbox access), and coordinated P1 incident resolution with infrastructure and security teams while maintaining audit-
Delivered Tier 1/Tier 2 support for 500+ enterprise users, resolving issues across Windows desktops, Microsoft 365, Active Directory, VPN/Wi-Fi, and printers. Owned account lifecycle tasks, administered Microsoft 365, and escalated non-compliant devices to the infrastructure team; maintained first-call resolution above 80% and created 50+ SOPs/knowledge-base articles.
Education
Degrees, certifications, and relevant coursework
Mahatma Gandhi Institute of Technology
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology from Mahatma Gandhi Institute of Technology in Hyderabad, India.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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