Open to opportunities

Marc Tristan Macasaol

@marctristanmacasaol

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Tenured Subject Matter Expert in Customer Service with leadership skills.

Philippines

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth.

I am a tenured and insightful Subject Matter Expert in Customer Service, dedicated to maximizing customer satisfaction through exceptional service and support. My experience spans various roles, including Financial Advisor and Customer Service Readiness Ambassador, where I honed my skills in generating logical solutions to intricate problems.

Throughout my career, I have demonstrated strong leadership and persuasion skills, which have enabled me to effectively retain product and service information for effective issue resolution. My commitment to excellence is reflected in my accomplishments, such as being a 3rd placer in the 2018 BCBP Be Honest Oratorical Competition and receiving the Liceo JHS Service Award.

As I continue to grow in my career, I am eager to leverage my knowledge and experience to contribute positively to a dynamic team, fostering an environment of collaboration and innovation.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Magic, Inc.

Apr 2025 - Present (2 months)

Provided comprehensive administrative support to senior executives, managing schedules and communications. Organized and maintained critical documents, ensuring efficient office operations.

Administrative Support MS Office Google Suite

Sun Life Representative

Teleperformance

Mar 2025 - Present (3 months)

Provided dedicated customer support for Sun Life products, resolving inquiries and issues efficiently. Maintained high standards of service, ensuring customer satisfaction and retention.

MS Office Google Suite

Subject Matter Expert

Teleperformance

Dec 2024 - Present (6 months)

Served as a primary resource for complex customer service inquiries, providing expert guidance and solutions. Streamlined operational processes and mentored team members to improve overall service delivery.

Process Improvement Team Leadership MS Office Google Suite

Business Developer

KASE Insurance

Jul 2024 - Present (11 months)

Identified and pursued new business opportunities to expand market reach and client base for insurance products. Cultivated strong client relationships, contributing to revenue growth and strategic partnerships.

MS Office Google Suite

Financial Advisor

Sun Life

Jul 2024 - Present (11 months)

Advised clients on financial products and services, ensuring alignment with their investment goals. Developed comprehensive financial plans to help individuals achieve long-term security and growth.

MS Office Google Suite

Subject Matter Expert

Teleperformance

Nov 2023 - Present (1 year 7 months)

Process Improvement Team Leadership MS Office Google Suite

Sun Life Representative

Teleperformance

Nov 2022 - Present (2 years 7 months)

Provided dedicated customer support for Sun Life products, resolving inquiries and issues efficiently. Maintained high standards of service, ensuring customer satisfaction and retention.

MS Office Google Suite

Customer Service Readiness Ambassador

Teleperformance

Jan 2022 - Present (3 years 5 months)

Prepared customer service teams for new product launches and service updates, ensuring high readiness levels. Developed and delivered training materials to enhance agent performance and customer satisfaction.

Team Leadership MS Office Google Suite

Education

Degrees, certifications, and relevant coursework

Liceo de Cagayan University

Bachelor of Arts, Political Science

Activities and societies: PASCH Scholar (3-week youth camp in Germany, 2018); 3rd Placer in 2018 BCBP Be Honest Oratorical Competition; 2019 Liceo JHS Service Award recipient; Consistent Honor Student and Academic Scholar from JHS to College (2015-2021).

Pursued a Bachelor of Arts in Political Science, gaining comprehensive knowledge in political theories and governance. Graduated on May 29, 2025.