At D&V Philippines Outsourcing Inc., I serve as a primary contact for international clients, supporting onboarding, staff placement, ongoing engagement, and retention. I coordinate with internal teams to address client needs and support service delivery.
I maintain client records, documentation, reports, and follow-ups using HubSpot and Microsoft 365. I also lead and coordinate 20 Client Experience volunteers for engagement initiatives.
Previously, at Manulife Business Processing Services, I supported Group Benefits accounts for Canadian small businesses and handled U.S.-based customer inquiries related to annuities and claims. My experience also includes customer service at Starbucks Philippines, and I hold an MBA from Lyceum of the Philippines University, Manila.
