Henry Jr Yap

Provided technical customer service while consistently exceeding daily and monthly sales quotas and key performance metrics, earning multiple performance awards including Hero of the Month and Glowee recognition.

Assisted sales and technical teams by delivering product demonstrations, troubleshooting technical issues, and collecting customer feedback to improve retention and sales outcomes across multiple engagement periods.

Maintained strong customer relationships by promptly resolving inquiries and complaints across multiple channels while keeping accurate interaction records and delivering professional service.

Managed contract lifecycle including amendments and approvals, maintained deal records in Salesforce, and prepared branded and unbranded agreements to support business operations.

Implemented HR policies compliant with labor regulations and improved employee retention above 90% by fostering a positive work environment and managing HR operations.

Led sales efforts to meet corporate targets, responded to customer inquiries, and resolved complaints to achieve high customer satisfaction during tenure.

Maintained positive customer relationships and consistently met monthly corporate sales targets while supporting property inquiries and transactions.

Conducted field sales, collected customer feedback to improve processes, and maintained up-to-date sales records while building customer loyalty.

Completed the Bachelor of Laws (Juris Doctor) program, covering core legal subjects and professional legal training from June 2013 to April 2019.

Completed a Bachelor of Science in Business Administration, majoring in Marketing Management from June 2007 to April 2012.