Jeferson Carl Indat

I am a dedicated customer service professional with over six years of combined experience across chat, email, call handling, and client relations. I have a strong background in team leadership, performance coaching, people management, and delivering service excellence in fast-paced environments.

My public sector experience as an Executive Secretary involved managing official communications, coordinating schedules, preparing confidential reports and minutes, and supervising support staff to ensure smooth operations. In the private sector I supervised teams, handled escalations, conducted coaching sessions, and led improvements in customer satisfaction and quality scores.

I hold a Master’s in Government Management and multiple certifications in customer experience, live chat etiquette, email writing, performance coaching, CRM/ticketing, and quality assurance. I bring a disciplined, detail-oriented approach to administrative support, training facilitation, KPI monitoring, and conflict resolution.