MVmarco vangeli
@marcovangeli
Experienced support agent with multilingual skills
GreeceWhat I'm looking for
I am a seasoned support agent with a strong background in providing top-notch service to clients across various industries, including hospitality and aviation. My experience working with Airbnb and EasyJet has equipped me with the skills to handle complex customer inquiries, manage bookings, and resolve issues in a timely and professional manner.
Throughout my career, I have developed strong organizational and communication skills, which have enabled me to work effectively in fast-paced environments and collaborate with colleagues from diverse backgrounds. My proficiency in multiple languages, including Italian, Spanish, and English, has been a valuable asset in my previous roles.
In addition to my professional experience, I have a strong educational foundation, having completed my General Certificate of Secondary Education and a National Vocational Qualification in the UK. I am a quick learner, and my ability to adapt to new software and technologies has been essential in my previous roles.
Experience
Work history, roles, and key accomplishments
Senior Support
Webhelp Greece
Oct 2020 - Present (4 years 7 months)
Supported hosts and guests at the highest level of service, managed bookings and reservations, and provided technical assistance.
Senior Support
Webhelp Portugal
Dec 2018 - Sep 2020 (1 year 9 months)
Supported clientele at VIP level, managed bookings, and provided post-sales service.
Special Educational Needs Assistant
Aurora St Christopher School
May 2012 - May 2017 (5 years)
Supported schoolwork, prepared learning resources, and encouraged children's confidence and independence.
Personal Assistant
Kath Arnold
May 2007 - Apr 2012 (4 years 11 months)
Acted as a first point of contact, managed diaries, and organized meetings and appointments.
Education
Degrees, certifications, and relevant coursework
St. Christopher School
National Vocational Qualification, Vocational Training
2015 - 2016
Achieved the National Vocational Qualification, focusing on practical skills and knowledge applicable in various vocational settings.
ITC Vittorio Bachalet
General Certificate of Secondary Education, General Education
1993 - 1999
Completed the General Certificate of Secondary Education, which provided foundational knowledge and skills necessary for further education and vocational training.
Availability
Location
GreeceAuthorized to work in
Job categories
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