Marcony Correa

Provided face-to-face and remote technical assistance to corporate and residential customers, including installation, configuration, and maintenance of computers, printers, and networks. Supported Windows Server environments and performed preventive and corrective maintenance.

Provided technical support to users of CAX systems used in engineering and manufacturing processes, including installation, configuration, and maintenance of engineering software (CAD, CAM, CAE). Handled technical calls and resolved incidents related to hardware, software, and corporate applications.

Provided support for Windows Server and Microsoft infrastructure, including installation and configuration of software and hardware, backup of files and databases, and asset control. Supported VIP users and provided remote and in-person user service.

Provided technical support to users in microcomputers and business, commercial, and residential networks, including preventive and corrective maintenance on printers. Assisted in administrative tasks and inventory control.

Refilled printer cartridges and toner cartridges, performing print tests to ensure correct operation and satisfactory results.

Supported installation and maintenance of micro-computers and networks in commercial and residential environments, including printer maintenance and cartridge refills. Provided technical support to customers and assisted in sales of supplies.

Completed a certificate in Hyper-V and System Center.

Studied Information Systems with a focus on Information Technology. Course was paused.

Completed a certificate in Communication.