At Coty Inc., I support users through ITSM tickets, video conference calls, and remote and on-site assistance. I also create video tutorials explaining solutions to everyday problems users report.
At InforMaker, I led the technical support team in resolving software and hardware issues for internal and external users. I also conducted employee training and maintained internal documentation.
At Hypera Pharma S/A, I was the infrastructure team's focal point in São Paulo, supporting projects and maintenance. My work included incident analysis, execution risk reviews, asset control, and user training.
Earlier, I provided hardware and software support and user training at Goya Consultoria Ltda. I also worked in customer service and sales support, assisting with customer interactions, documentation, and reports.
