Open to opportunities

Marcos Alexandre User

@marcosalexandreuser

Message

I support enterprise IT infrastructure, Active Directory, Microsoft 365, and Windows environments for 1,000+ users.

Brazil

Message

What I'm looking for

I'm looking to apply my enterprise support, infrastructure, Active Directory, Microsoft 365, and Windows administration experience in a corporate IT environment.

I've supported corporate IT environments for more than 1,000 users at Concentrix, resolving N1 and N2 incidents across hardware, software, connectivity, Windows, Active Directory, and Microsoft 365.

I administer users, computers, domain workstations, and organizational units in Active Directory. I also use BMC Helix to manage tickets within corporate SLAs and create simple PowerShell scripts to automate administrative tasks.

At Huhtamaki do Brasil, I provided onsite and remote support for an industrial plant, maintained workstations and peripherals, performed database backups, configured network printers, and managed IT asset inventory and lifecycle.

I'm also experienced with VMware Workstation test environments, basic Linux, TCP/IP troubleshooting, CFTV, access control, vendor coordination, and IT equipment acquisition.

Experience

Work history, roles, and key accomplishments

Analista de TI Sênior

Concentrix

Feb 2025 - Apr 2026 (1 year 2 months)

Provided N1 and N2 technical support for a corporate environment with over 1,000 users. Managed users and computers in Active Directory, resolved incidents, and supported Microsoft 365.

Active Directory Microsoft 365 PowerShell BMC Helix Windows Troubleshooting SLA Incident Management Hardware Software Networking

Analista de TI Júnior

Huhtamaki do Brasil

Apr 2022 - May 2024 (2 years 1 month)

Provided on-site and remote technical support to industrial plant users. Managed Active Directory, performed preventive and corrective maintenance, and handled network printers and asset inventory.