Marcos Luciano Rodrigues
@marcoslucianorodrigu
Infrastructure Analyst at DS OUTSOURCING who implemented centralized Active Directory for a municipal government.
BrazilWhat I'm looking for
At DS OUTSOURCING, I administered municipal IT infrastructure and implemented an Active Directory server and domain using UCS/Samba4, centralizing user, computer, and access policy management.
I also managed file server operations and network security with pfSense, while supporting infrastructure across multiple departments.
Earlier at Grupo Vamos, I supported users across a distributed corporate environment, managed IT assets using CMDB and SCCM, and handled incidents through Jira and ServiceNow.
My experience spans technical support, systems administration, and infrastructure work in corporate, educational, industrial, banking, and critical healthcare environments. I’m seeking to transition that background into a security-focused role, building on foundational knowledge of vulnerability assessment and penetration testing methodologies.
Experience
Work history, roles, and key accomplishments
Infrastructure Analyst
DS Outsourcing
Oct 2025 - Aug 2026 (10 months)
Administered IT infrastructure for a municipal government supporting approximately 800 users across 30 departments and 500 equipment assets. Implemented Active Directory using UCS/Samba4, managed network security with pfSense, and processed about 100 support tickets monthly.
Level 2 Support Technician
DS Outsourcing
Nov 2024 - Nov 2025 (1 year)
Provided Level 2 technical support across a distributed environment spanning over 70 schools, serving approximately 200 users and 200 equipment assets. Managed and resolved about 150 support tickets monthly, diagnosing hardware, software, systems, and connectivity issues.
Level 1 Support Technician
DS Outsourcing
Sep 2024 - Oct 2024 (1 month)
Provided Level 1 technical support in a critical healthcare environment comprising over 70 health centers, 2 hospitals, and 3 emergency care units. Managed approximately 150 support tickets monthly, performing triage, diagnosis, and resolution of IT incidents.
IT Support Analyst
Grupo Vamos
Oct 2021 - Dec 2023 (2 years 2 months)
Provided technical support to approximately 2,000 users across a distributed corporate environment spanning about 70 stores and dealerships. Managed approximately 300 support tickets monthly, administered Active Directory and IT assets using CMDB and SCCM, and utilized ITSM tools like Jira and ServiceNow.
Field Support Technician
Lexmark
Jan 2021 - Sep 2021 (8 months)
Provided field technical support to corporate clients, delivering specialized support on printing equipment. Diagnosed technical issues in equipment installed in corporate environments and restored operational status.
Technical Support Analyst
Algar Tech
Dec 2018 - Jan 2021 (2 years 1 month)
Provided local and remote technical support for an industrial plant with approximately 3,000 employees, managing about 2,000 equipment assets and averaging 200 tickets monthly. Supported plant connectivity infrastructure and managed technical tickets through ServiceNow.
Technical Support Analyst
Stefanini
Nov 2017 - Oct 2018 (11 months)
Provided local and remote technical support for an industrial plant with approximately 3,000 employees, managing about 2,000 equipment assets and averaging 200 tickets monthly. Diagnosed and resolved incidents related to infrastructure, networks, operating systems, and connectivity.
Infrastructure Services Representative
Unisys Brasil
Oct 2013 - Aug 2016 (2 years 10 months)
Provided field technical support in Banking Automation environments at Banco Itaú Unibanco, supporting field technicians and Managed Services operations. Performed network and server maintenance and configuration.
Infrastructure Services Technician
Manpower Staffing Brasil
May 2013 - Oct 2013 (5 months)
Provided field technical support in Banking Automation environments at Banco Itaú Unibanco, supporting field technicians and Managed Services operations. Performed network and server maintenance and configuration.
Education
Degrees, certifications, and relevant coursework
FASUL Educacional
Higher Education, Information Technology
Pursuing a Higher Education degree in Information Technology Management, expected to complete in December 2026.
UNOPAR - Universidade Norte do Paraná
Bachelor's Degree, Accounting
Completed a Bachelor's Degree in Accounting.
Anhanguera Educacional
Higher Education, Information Technology
Completed a Higher Education degree in Systems Analysis and Development.
FASUL Educacional
Professional High School (Post-secondary), Information Technology
Completed a Professional High School (Post-secondary) program in Information Technology.
Instituto Federal de Goiás (IFG)
Technical, Hardware and Software
Completed a Technical program in Hardware and Software.
Scrum Fundamentals Certified
Certification, Scrum
Certification in Scrum Fundamentals.
Certification, Artificial Intelligence
Certification in Google AI Essentials.
Mantenha a segurança: Gerenciamento de riscos
Certification, Security
Certification in security risk management.
AWS Educate
Certification, Networking
Certification in Getting Started with Networking.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
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