SPSilas Piacenti
@silaspiacenti
IT technician specializing in hardware, networks, user support, and customer retention.
BrazilWhat I'm looking for
I am an experienced IT technician with longstanding work in hardware maintenance, network administration, user support, and small-to-medium business IT management. I have delivered on-site and contract services for corporate and retail clients across Greater São Paulo.
Over two decades I supported clients such as banks, telecoms, retail groups and public entities, performing installations, backups, data recovery, antivirus and OS maintenance, and network configuration. I also provided technical guidance to sales teams and participated in HP OpenView implementation projects.
My background includes formal technical education in data processing, electronics and electrotechnics plus Microsoft certifications and practical experience across Windows, Linux, Novell and mobile platforms. I run maintenance and support operations, manage ISP relationships, and perform systems administration and preventive maintenance.
I am communicative, proactive, didactic with experience training new users, and open to continuous professional development, travel, extra shifts, and diverse responsibilities that expand my technical and customer-care skills.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Phutura
May 2006 - Present (19 years 6 months)
Provide maintenance, sales, and contractual technical support for PCs and networks, managing backups and corporate ISP relationships for SMEs and organizations since 2006. Delivered IT administration and client-facing support for customers including Cargo Express and VQ Eventos.
Field Service Technician
Connectcom Teleinformática
Dec 2005 - Apr 2006 (4 months)
Performed hardware and software maintenance and system installations for São Paulo City Hall and other clients, resolving diverse technical issues across enterprise programs. Delivered on-site troubleshooting and deployment support during 2005–2006.
Technical Support Technician
Grupo Um Tecnologia & Informática
Mar 2005 - Dec 2005 (9 months)
Provided lab and field maintenance for PCs and Windows OS, performed backups and data recovery, and supported sales staff with technical product guidance; later assumed partial administrative responsibilities in 2005. Supported law firm clients and small businesses.
IT Consultant
Labortronic Solutions
Feb 2003 - Jun 2004 (1 year 4 months)
Worked with executive and administrative teams to design and implement solutions for hardware, networks, and telecommunications, managing client communications and internal processes from 2003–2004.
Network Implementation Technician
High Value Solutions
Jan 2002 - Dec 2002 (11 months)
Short-term contractor supporting HP OpenView training and implementation projects for clients such as Banco Safra and TIM, participating in network management system deployments in 2002.
Maintenance Technician
GAIA Informática
Jan 2001 - Dec 2001 (11 months)
Provided hardware, software, and network maintenance for clients including Grupo Pão de Açúcar and Telefônica in 2001, performing OS updates, backups, part replacements, and small server and network installations.
Network Maintenance Technician
Natural Gás
Jan 2000 - Dec 2000 (11 months)
Managed network administration, user support, and computer maintenance for a 12-user environment, performing upgrades and software configuration in 2000.
Network Technician
EAN Brasil
Oct 1998 - Apr 1999 (6 months)
Served as network maintenance technician for 110 PC users from 1998–1999, maintaining hardware and Microsoft products and producing a technical manual for Microsoft Office Suite.
Education
Degrees, certifications, and relevant coursework
Faculdades Adventistas de São Paulo (FASP)
Computer Science
2003 - 2006
Attended Higher Education in Computer Science at FASP from 2003 to 2006 with one year suspended.
CCCentro Federal de Educação Tecnológica de São Paulo (CEFET-SP)
Programming and Systems Development
2003 - 2003
Completed one semester in Technical Programming and Systems Development at CEFET-SP in 2003.
FFFaculdade de Tecnologia do Estado de São Paulo (FATEC-SP)
Information Systems
2000 - 2000
Completed one semester in Information Systems at FATEC-SP in 2000.
CCCentro Federal de Educação Tecnológica de São Paulo (CEFET-SP)
Technical Diploma, Data Processing
1996 - 1999
Technical Education in Data Processing at CEFET-SP from 1996 to 1999.
CCAA / SENAC
Spanish Language
1995 - 1996
Completed approximately two years of beginner-level Spanish language study ending around 1996.
Liceu de Artes e Ofícios de São Paulo
Technical Diploma, Electronics
1995 - 1995
Completed technical coursework in Electronics at Liceu de Artes e Ofícios de São Paulo in 1995.
CCAA
English Language
Completed English language studies to an advanced level by 1994.
CCCentro Federal de Educação Tecnológica de São Paulo (CEFET-SP)
Technical Diploma, Electrotechnics
1993 - 1993
Completed Electrotechnics technical course at ETFSP (now CEFET-SP) in 1993.
Availability
Location
BrazilAuthorized to work in
Job categories
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