Marco Mannino Giorgi
@marcomanninogiorgi
Dedicated customer service professional with diverse experience in management.
RomaniaWhat I'm looking for
My name is Marco Mannino Giorgi, and I am a dedicated customer service professional with a strong background in communication and management. I have honed my skills through various roles, including as a Crew member at McDonald's and as a CSA for Notino and Black and Decker in Bucharest. My experience in these positions has equipped me with the ability to manage client relationships effectively and ensure high-quality service delivery.
Throughout my career, I have taken on roles that emphasize my commitment to excellence in customer service. As a PCT Quality Manager for Majorel in Zagreb, I developed training programs that improved team performance and customer satisfaction. I am passionate about fostering positive interactions and creating a supportive environment for both clients and colleagues. I am eager to bring my expertise to a new challenge where I can contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Notino
Oct 2022 - Dec 2023 (1 year 2 months)
Handled customer inquiries and provided support to enhance customer satisfaction.
Customer Service Agent
Black and Decker
Dec 2023 - Present (1 year 6 months)
Currently providing customer service and support for Black and Decker products.
Customer Service Agent
Majorel
Jul 2022 - Oct 2022 (3 months)
Provided customer support and assistance, handling inquiries and resolving issues.
Quality Manager (Coach & Trainer)
Majorel
Nov 2021 - Jun 2022 (7 months)
Oversaw quality management processes and trained staff to improve service delivery.
CSG Specialist Agent
CONCENTRIX
Apr 2019 - Sep 2019 (5 months)
Provided customer service and support in a call center environment, focusing on communication and HR tasks.
Agent and Client Manager
EUROCCOR
Dec 2018 - Mar 2019 (3 months)
Managed client relationships and provided support to ensure customer satisfaction.
Crew Member
McDonald's
May 2017 - Sep 2018 (1 year 4 months)
Worked as a crew member, responsible for customer service, food preparation, and maintaining cleanliness in the restaurant.
Social Care Worker
National Civic Service
Mar 2014 - Mar 2015 (1 year)
Engaged in social caring activities, providing support and assistance to various community initiatives.
Education
Degrees, certifications, and relevant coursework
IDIstituto Armando Diaz
High School Diploma, Human Sciences
2009 - 2013
Grade: 88/100
Concluded my schooling experience with a degree in Human Sciences with a profit of 88/100 points. The curriculum included general culture, English, philosophy, history, sociology, psychology, and anatomy.
Availability
Location
RomaniaAuthorized to work in
Job categories
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