Mihaela Irofte
@mihaelairofte
Experienced customer service advisor with a focus on client satisfaction.
RomaniaWhat I'm looking for
I am a dedicated customer service advisor with extensive experience in both the Dominican Republic and Romania. My journey in customer service spans over 5 years, where I have honed my skills in various roles, including technical support and client service. I pride myself on being patient, hardworking, and committed to delivering the best possible service to my clients.
Throughout my career, I have worked in diverse environments, from telecommunications to healthcare, which has equipped me with a unique perspective on customer needs. My roles have included troubleshooting, remote support, and ensuring customer satisfaction. I am always eager to learn and adapt, which has allowed me to excel in fast-paced settings.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
DIGI Romania
Jun 2024 - Jul 2024 (1 month)
Provided customer service support remotely, focusing on troubleshooting and ensuring customer satisfaction. Developed skills in remote support and effective communication.
Customer Service/Medical Insurance
Telecom Network
Mar 2023 - Nov 2023 (8 months)
Handled customer inquiries related to medical insurance, providing support and ensuring high levels of customer service in a remote setting.
Customer Service
Support Service Group
Apr 2022 - Dec 2022 (8 months)
Delivered customer support in a call center environment, focusing on customer satisfaction and effective communication.
Account Analyst
Call Max Dominicana
Jan 2021 - Jan 2022 (1 year)
Analyzed customer accounts and provided support in a call center, ensuring customer needs were met effectively.
Technical Support
Cgs Romania
Aug 2019 - Feb 2020 (6 months)
Provided technical support via phone and email for Dell projects, enhancing customer satisfaction through effective troubleshooting.
Administrative Assistant
Baez Soto Clinic
Oct 2010 - Oct 2019 (9 years)
Managed administrative tasks in a medical setting, supporting office operations and enhancing customer service.
Education
Degrees, certifications, and relevant coursework
Language School - UCATECI
Elementary School, Languages
2016 - 2019
College Țara Bârsei
High School / Vocational School, Alimentary Industry
2004 - 2008
Studied in the vocational program focused on the alimentary industry.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
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