Gabriel Boruna
@gabrielboruna
Customer-focused multilingual service professional with strong conflict resolution and remote work readiness.
ItalyWhat I'm looking for
I am a customer-oriented professional with extensive experience in service delivery and conflict resolution across aviation and contact center environments.
I have a proven track record managing incoming customer contacts, resolving complaints, and providing accurate product and policy information to ensure high satisfaction.
As a former cabin crew member, I delivered high-quality service to international passengers, worked within diverse teams, and adhered to strict safety protocols while adapting to flexible schedules.
I am fluent or professionally proficient in English, French, and Spanish, native in Italian and Romanian, and fully equipped for remote work with solid PC skills and ongoing pilot training.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Majorel
May 2023 - May 2025 (2 years)
Managed incoming calls and responded to Italian and international customer inquiries, maintaining high satisfaction by resolving complaints or escalating when needed and accurately documenting interactions.
RYDelivered customer service to international passengers, resolved onboard conflicts professionally, and collaborated with diverse crew to ensure safety and smooth flight operations across multiple European bases.
Education
Degrees, certifications, and relevant coursework
Jetav Flight Academy
Airport Transport Pilot License, Aviation
2023 -
Enrolled in Airport Transport Pilot License training at Jetav Flight Academy, progressing toward licensure with practical and theoretical flight instruction.
IIS C. Cattaneo Milano
Diploma, Vocational Education
2019 - 2019
Awarded a diploma from IIS C. Cattaneo Milano in 2019, completing secondary-level vocational or technical studies.
IAIrish Aviation Authority
Cabin Crew Attestation, Aviation
2019 - 2019
Completed Cabin Crew Attestation through the Irish Aviation Authority in 2019 to meet regulatory safety and service standards for cabin crew.
Availability
Location
Italy
Romania
SpainJob categories
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