Sofia De La Rosa

Led customer care operations, supervised the team, handled complex cases, analysed service metrics and coordinated with other departments to improve customer satisfaction.

Managed and developed key business accounts, negotiated commercial agreements, monitored results and maintained long-term customer relationships.

Prospected hospitality-sector clients, presented and negotiated proposals, and managed the commercial sales cycle.

Advised international clients on real estate investment opportunities, qualified prospects and supported clients throughout the purchase process.

Provided language interpretation and translation services at the National Police station in Marbella on an assignment-by-assignment basis, as a supplementary freelance engagement over approximately one year.

Advised clients on international holiday packages and fractional ownership, managed reservations and provided post-sales follow-up.

Planned and coordinated hospitality activities and events, supervised teams and liaised with suppliers.

Completed a Diploma in Social Education from U.N.E.D., Cádiz in May 2012.

Earned a Higher Technician in Early Childhood Education in May 2008.

Completed a Training Course as Early Childhood Educator in October 2008.

Completed a Flight Attendant training program in July 2006.

Completed a Sociocultural Animation Monitor Course in June 2005.

Completed Secondary Education and Baccalaureate in Social Sciences in September 2004.