Looking for a job

Chase LaRue

@chaselarue

Message

I resolve technical customer issues, lead support teams, and improve service operations.

United States

Message

What I'm looking for

I'm looking for a customer support role where I can resolve technical issues, improve support operations, lead and develop teams, and deliver high-quality customer experiences.

I'm currently supporting Verizon Wireless customers as a Customer Experience Champion II, resolving technical issues involving cellular plans and devices while identifying sales opportunities.

Previously, I spent nine years at CTEL as a Support Supervisor, designing call flows for Verizon OneTalk phone systems and maintaining technical support knowledge bases.

I've trained new support specialists, evaluated team performance, analyzed customer feedback, and partnered across teams to improve retention and support operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Champion II

Current

Verizon Wireless

Jul 2022 - Present (4 years 2 months)

Provides technical support and troubleshooting for Verizon Wireless customers, ensuring prompt resolution of issues. Maintains up-to-date knowledge of products and services to provide appropriate solutions and identify upsell opportunities.

Technical Support Customer Service Sales Troubleshooting Upselling Cross Selling Process Improvement

Support Supervisor

CTEL

May 2013 - Jun 2022 (9 years 1 month)

Designed call flows for customers purchasing Verizon OneTalk phone systems. Developed and maintained a comprehensive knowledge base of technical support solutions and best practices.

Technical Support Team Leadership Knowledge Base Management Customer Feedback Analysis Training Performance Evaluation Cross Functional Collaboration