At Cision Inc., I spearheaded software implementations for over two hundred enterprise clients, using structured project plans, client specifications, and status meetings. I maintained a 90% post-onboarding satisfaction survey rate.
I configured software, imported data, and delivered web-based and in-person training. I also directed custom client work, including XML template customization, automated imports and exports, and website integration, then coordinated transitions to support teams.
Earlier at Cision Inc., I executed data migrations using SQL and custom tools, achieving 97% data accuracy. I also served as acting team lead when needed, managing six employees and sixteen contractors, and developed training materials for new hires and team members.
