Marcelo Lima
@marcelolima2
I deliver responsive customer and guest support across chat, email, front desk, and technical service channels.
BrazilWhat I'm looking for
I'm currently supporting guests at Paraíso Suites (Charlie), managing check-ins, check-outs, billing, reservations, inquiries, and overnight operations.
I independently conduct night audits, prepare daily operational reports, and reconcile financial and occupancy records while resolving guest concerns professionally.
Previously, at DLCN Informática, I provided front-line support to Brazilian and international customers through in-person, telephone, WhatsApp, and social media channels. I assisted with workstation reservations, payments, general inquiries, and basic technical support.
Across hospitality, guest services, and technology retail, I bring more than five years of customer-facing experience, strong written communication, and practical problem-solving in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Front Desk Agent / Night Auditor
Paraíso Suites (Charlie)
Jan 2025 - Present (1 year 7 months)
Provide front-desk and guest support in person, by telephone, and via WhatsApp, managing check-ins, check-outs, billing, reservations, and guest inquiries. Handle overnight operations independently, ensuring smooth guest service and accurate records.
Education
Degrees, certifications, and relevant coursework
FAM – Faculdade das Américas
Analysis and Systems Development
Pursued studies in Analysis and Systems Development, focusing on technology and systems analysis.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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