I am a dedicated customer service professional with experience in back-office operations, client support, and hotel management. I am passionate about delivering positive, accessible, and efficient experiences to clients, ensuring their needs are met with care and professionalism.
FROpen to opportunities
Fabiana Rocha
@fabianarocha
Customer service professional specializing in accessible support.
BrazilWhat I'm looking for
CustomerServiceSupportAccess
Experience
Work history, roles, and key accomplishments
SM
Loss Prevention Officer
Supermercado Marino
Jan 2024 - Aug 2025 (1 year 7 months)
Worked in loss prevention, expense control, and optimization of material resources.Managed inventories, monitoring the inflow and outflow of materials and products.Identified and recorded waste, promoting the reuse of raw materials.
OF
Home Agent - Operador
Operador Flexivel
Jan 2022 - Dec 2023 (1 year 11 months)
Updated databases and customer records while ensuring client engagement on the platform, driving additional service and package purchases and maintaining high customer satisfaction.
AB
BackOffice / SAC
Alert Brasil
Jan 2020 - Dec 2021 (1 year 11 months)
Provided customer support following Consumer Protection Code guidelines and delivered back-office support to operators and supervisors, ensuring client guidance within company policies and accessible service.
BH
Hotel and Hostel Manager
Brás Hostel
Jan 2015 - Dec 2015 (11 months)
Managed reservations, check-ins/outs, recruitment and training of front desk and housekeeping staff, improving staff productivity by 45% and overseeing budget planning and financial operations.
Education
Degrees, certifications, and relevant coursework
AU
Anhanguera University
Undergraduate degree, LIBRAS (Brazilian Sign Language)
2024 -
Activities and societies: Accessible service using LIBRAS
Enrolled in LIBRAS (Brazilian Sign Language) studies with ongoing coursework focused on accessible communication for customer service.
ESEstácio
Bachelor's Degree, Graphic Design
2015 -
Pursuing a Bachelor's Degree in Graphic Design through Estácio EAD with coursework started in 2015 and ongoing.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
BrazilAuthorized to work in
Social media
Job categories
Customer Service RepresentativeCustomer Service RepresentativeBack Office SpecialistCall Center AgentDisability Services SpecialistLead Hospitality ManagerCustomer Support RepresentativeCustomer Care RepresentativeCustomer Service AgentCustomer Experience RepresentativeCustomer Service AssociateCustomer Service SpecialistCustomer Support Agent
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