CPCesar Prado
@cesarprado
Experienced professional in client care and administrative support.
BrazilWhat I'm looking for
A highly organized and versatile professional with experience in both client care management and administrative support. I excel in fast-paced environments and thrive on balancing multiple responsibilities. My background in Customer Service is marked by strong problem-solving skills and attention to detail.
Throughout my career, I have managed complex guest inquiries across various communication channels, coordinated services to meet deadlines, and monitored guest feedback to ensure timely follow-ups. My role at Nobile Hotels allowed me to demonstrate strong problem-solving skills and operational efficiency.
I have also contributed to operational efficiency by assisting with administrative tasks and maintaining accurate records. My experience includes coordinating guest services, collaborating with cross-functional teams, and utilizing metrics like NPS to track performance and improve service processes.
Experience
Work history, roles, and key accomplishments
Guest Service Representative
Nobile Hotels
Managed and resolved complex guest inquiries and concerns across multiple communication channels, demonstrating strong problem-solving skills. Coordinated guest services and monitored feedback on online platforms, ensuring timely follow-ups and operational efficiency.
Customer Service Representative
Paschoalotto
Managed customer inquiries across multiple channels, ensuring clear communication and efficient case resolution. Analyzed feedback to improve service processes and utilized metrics to track performance.
Hotel Attendant
Hotel Ibis Styles Bauru
Coordinated guest services, including reservations and special events, ensuring seamless experiences. Collaborated with teams to improve processes and maintained accurate records for excellent customer care.
Education
Degrees, certifications, and relevant coursework
Victor Maida
2024 - 2024
Pursuing further education in a specialized field, focusing on enhancing skills and knowledge relevant to professional development.
IESB
Law Degree, Law
2014 - 2016
Studied law, focusing on various aspects of legal principles and practices. Developed critical thinking and analytical skills essential for legal analysis.
Availability
Location
BrazilAuthorized to work in
Job categories
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