At Lighthouse (Former OTA Insight), I began as a Product Support Specialist and supported users through Intercom chat and email with inquiries about non-integrated products. My work involved SaaS support for customers worldwide.
At Grand Hyatt São Paulo, I began as a Guest Service Office employee and later became Front Office Team Leader. I coordinated Concierge, Belldesk, Front Desk, and VIP area - Club lounge departments, and oversaw a team of 46 employees.
I created and implemented training programs and tools to support service delivery. I also tailored services for VIP clients and cultivated relationships with long-term guests.
At Estanplaza Hotels, I began as a Bellboy and later became Front Desk Supervisor. I implemented procedures to meet company objectives and managed the building in the general manager's absence. I studied Hotel Management at Centro Universitário Senac.
