Raquel Regis
@raquelregis
Customer Support professional at Casa Makaira Guesthouse who created bilingual response templates to standardize and speed up guest support.
BrazilWhat I'm looking for
At Casa Makaira Guesthouse, I managed front desk and guest communication in English and Portuguese. I created bilingual response templates for FAQs and common guest guidelines, standardizing and speeding up support.
At Hotel Enseada Boa Viagem and Condominio Navegantes Residence Hotel, I supported guests with check-ins, reservations, questions, and concerns in both languages. I’m seeking remote customer support roles.
Experience
Work history, roles, and key accomplishments
Administrative Manager
Casa Makaira Guesthouse
Jan 2025 - Mar 2026 (1 year 2 months)
Managed front desk and guest communication in English and Portuguese, in person and via WhatsApp, phone and email. Coordinated a team of 4 in an 8-room guesthouse, holding regular meetings that reduced conflicts and fostered a more collaborative work environment.
Bilingual Front Desk Receptionist
Hotel Enseada Boa Viagem
Nov 2014 - Apr 2016 (1 year 5 months)
Managed check-in and check-out and supported guests with reservations, questions and travel requests in English and Portuguese, in person, by phone and in writing. Resolved guest issues promptly and professionally, adapting communication to guests from different cultures.
Bilingual Front Desk Receptionist
Condominio Navegantes Residence Hotel
Jan 2012 - Jun 2013 (1 year 5 months)
Welcomed guests at check-in and check-out and answered inquiries about reservations, hotel services and the area, providing bilingual (EN/PT) service. Handled guest concerns efficiently and courteously.
Education
Degrees, certifications, and relevant coursework
Pace International Academy
Professional English, English
2023 - 2024
Completed Professional English program at Pace International Academy from November 2023 to July 2024.
Eden College
Technical Course in Tourism, Tourism
2008 - 2010
Completed Technical Course in Tourism at Eden College from September 2008 to July 2010.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
Interested in hiring Raquel?
You can contact Raquel and 90k+ other talented remote workers on Himalayas.
Message RaquelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
