Open to opportunities

Bruno Torres

@brunotorres

Message

Experienced professional in sales and customer relationship management.

Brazil

Message

What I'm looking for

I seek a dynamic role that values innovation and offers growth opportunities.

With over 20 years of experience in sales, operations, and customer relationship management, I am dedicated to optimizing processes and enhancing efficiency. My career has been marked by a strong focus on delivering customer-centric solutions, leveraging modern sales strategies to drive business growth.

During my 15 years in the banking sector, I consistently achieved results in client prospecting, retention, and financial product sales. My consultative approach allows me to understand client needs and propose tailored solutions, fostering trust and long-term relationships. I am also expanding my knowledge in digital marketing and commercial automation, enhancing my ability to identify opportunities and contribute to business success.

Experience

Work history, roles, and key accomplishments

Assistant Manager

Itaú Unibanco

Aug 2007 - Mar 2023 (15 years 7 months)

Strategically prospected and qualified individual and corporate clients, focusing on tailored financial and technological solutions. Managed the entire commercial cycle, including needs identification, solution proposals, negotiation, closing, and post-sale follow-up.

Client Relationship Management Financial Solutions Sales Strategies Cross Selling Upselling Operational Support Performance Analysis Customer Retention

Service Attendant

On Time Recursos Humanos Ltda

Jan 2007 - Mar 2007 (2 months)

Provided direct public assistance, focusing on guiding the use of digital channels and electronic platforms to promote greater autonomy and efficiency in banking relationships. Offered technical and operational support to clients during the adoption and use of digital services, ensuring a smooth and secure transition to self-service.

Customer Service Technical Support Operational Support User Experience Problem Solving Customer Engagement Efficiency Improvement

Administrative Assistant

Grupo Carvalho & Lopes

May 2004 - Aug 2006 (2 years 3 months)

Worked in the Human Resources and accounting departments, focusing on administrative, financial, and operational routines for managing multiple group companies. Responsible for organizing and controlling processes, ensuring fluidity in payroll, admissions, terminations, and legal obligations.

Financial Management Payroll ERP Systems Process Automation Data Integration Workflow Optimization Compliance

Supervisor of Civil Identification

DETRAN/RJ – Departamento de Trânsito do Estado do Rio de Jan

Nov 1998 - Apr 2004 (5 years 5 months)

Coordinated service processes and provided technical support for digital identification systems and official document issuance. Managed biometric and digital data, focusing on information security and process flow optimization.

Digital Identification Systems Document Issuance Data Security Process Optimization Customer Service Document Control System Implementation Public Service Modernization CRM ERP

Education

Degrees, certifications, and relevant coursework

ABRACOMEX – Associação Brasileira de Comércio Exterior

Pós-Graduação, Negócios Internacionais com Ênfase em Análise de Comércio Exterior

2015 - 2016

Pós-graduação em Negócios Internacionais com ênfase em Análise de Comércio Exterior. Aprofundou conhecimentos em estratégias de comércio exterior e análise de mercados internacionais.