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@brunotorres
Experienced professional in sales and customer relationship management.
With over 20 years of experience in sales, operations, and customer relationship management, I am dedicated to optimizing processes and enhancing efficiency. My career has been marked by a strong focus on delivering customer-centric solutions, leveraging modern sales strategies to drive business growth.
During my 15 years in the banking sector, I consistently achieved results in client prospecting, retention, and financial product sales. My consultative approach allows me to understand client needs and propose tailored solutions, fostering trust and long-term relationships. I am also expanding my knowledge in digital marketing and commercial automation, enhancing my ability to identify opportunities and contribute to business success.
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Work history, roles, and key accomplishments
Itaú Unibanco
Aug 2007 - Mar 2023 (15 years 7 months)
Strategically prospected and qualified individual and corporate clients, focusing on tailored financial and technological solutions. Managed the entire commercial cycle, including needs identification, solution proposals, negotiation, closing, and post-sale follow-up.
On Time Recursos Humanos Ltda
Jan 2007 - Mar 2007 (2 months)
Provided direct public assistance, focusing on guiding the use of digital channels and electronic platforms to promote greater autonomy and efficiency in banking relationships. Offered technical and operational support to clients during the adoption and use of digital services, ensuring a smooth and secure transition to self-service.
Grupo Carvalho & Lopes
May 2004 - Aug 2006 (2 years 3 months)
Worked in the Human Resources and accounting departments, focusing on administrative, financial, and operational routines for managing multiple group companies. Responsible for organizing and controlling processes, ensuring fluidity in payroll, admissions, terminations, and legal obligations.
DETRAN/RJ – Departamento de Trânsito do Estado do Rio de Jan
Nov 1998 - Apr 2004 (5 years 5 months)
Coordinated service processes and provided technical support for digital identification systems and official document issuance. Managed biometric and digital data, focusing on information security and process flow optimization.
Degrees, certifications, and relevant coursework
Pós-Graduação, Negócios Internacionais com Ênfase em Análise de Comércio Exterior
2015 - 2016
Pós-graduação em Negócios Internacionais com ênfase em Análise de Comércio Exterior. Aprofundou conhecimentos em estratégias de comércio exterior e análise de mercados internacionais.
Graduação, Administração de Empresas
2005 - 2008
Graduação em Administração de Empresas. Adquiriu conhecimentos em gestão empresarial, finanças e operações.
Ensino Médio (Técnico), Contabilidade
1995 - 1996
Ensino Médio Técnico em Contabilidade. Desenvolveu habilidades em rotinas contábeis e administrativas.
Software and tools used professionally
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