Looking for a job

Marbie Gia Cerna

@marbiegiacerna

Message

Detail-oriented administrative virtual assistant and team leader skilled in CRM, operations, and customer support.

Philippines

Message

What I'm looking for

I seek roles where I can apply CRM and administrative expertise to lead teams, improve processes, and deliver exceptional client support in collaborative environments.

A motivated, reliable, and goal-oriented Administrative Virtual Assistant and Team Leader with hands-on experience in administrative support, customer service, data entry, and team management. Proficient in CRM systems, Google Workspace, and Microsoft Office. Recognized for strong multitasking, communication, and problem-solving abilities, with a proven commitment to delivering accurate, efficient, and high-quality support for virtual teams.

Experience

Work history, roles, and key accomplishments

Team Leader

Recovery Management Solutions - Scottsdale, AZ, USA

Jan 2024 - Oct 2025 (1 year 9 months)

Led a team of customer service representatives, improving response time by 20% and boosting team efficiency by 15% through training, CRM data management, and process coordination.

Team Leadership Customer Service CRM Management Training Reporting Google Workspace Microsoft Office

Customer Service Representative

Recovery Management Solutions - Scottsdale, AZ, USA

Sep 2023 - Jan 2024 (4 months)

Provided customer support via phone, email, and chat while maintaining accurate CRM records and supporting reporting, task tracking, and administrative operations to meet KPIs.

Customer Support CRM Data Entry Reporting Microsoft Office Google Workspace

Education

Degrees, certifications, and relevant coursework

Visayas State University

Bachelor of Science, Hospitality Management

2019 - 2023

Completed a Bachelor of Science in Hospitality Management with coursework focused on hospitality operations, service management, and customer relations.