RMRoncris Motol
@roncrismotol
Experienced virtual assistant and team leader delivering administrative support and customer-facing operations.
PhilippinesWhat I'm looking for
I am an experienced virtual assistant with eight years in the BPO industry, skilled at supporting businesses with administrative, customer-service, and operational tasks.
As a Team Leader at LizardBear Tasking Inc since 2022, I maintained a positive work ethic and commitment to excellent service while managing heavy administrative loads accurately.
Previously I worked as a Customer Service Associate at Alorica (2020–2022) and in roles at TechMahindra (2018–2020), improving operations, helping customers, preparing detailed reports, and organizing essential services.
I am proficient with office software and tools (Microsoft Office, Gmeet, Teams, OneDrive), scheduling and calendar tools (Calendly), ticketing and customer platforms (Zendesk, Kustomer), and have completed technical and communications trainings to support reliable remote operations.
Experience
Work history, roles, and key accomplishments
TALed team operations to maintain service quality and positive work ethic, managing administrative workloads and driving customer service standards.
APImproved operational efficiency and customer satisfaction through frontline support and accurate data handling across customer interactions.
TLManaged office administration, prepared detailed reports, and organized essential central services while supporting team management and operations.
Education
Degrees, certifications, and relevant coursework
Teksquad Institute of Information Technology
Graphic Design; Information System and Office Administration
Completed training in Graphic Design and Information System and Office Administration with coursework relevant to bookkeeping and account management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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