Open to opportunities

Ronalyn Balina

@ronalynbalina

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Experienced administrative and customer service professional.

Philippines

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What I'm looking for

I am seeking a role where I can provide administrative and customer service leadership, support virtual teams, improve processes, and continue developing managerial and operations skills in a collaborative environment.

I am a dedicated administrative and customer service professional with over 10 years of experience supporting operations, client relations, and team leadership. I consistently deliver efficient clerical support, accurate record management, and responsive customer service across in-person and virtual environments.

Throughout my career I have held roles from Administrative Assistant and Administrative Aide to Customer Service Representative, Team Lead, and Virtual Team Manager. I have led teams, trained staff, managed inquiries, handled data entry, and used tools such as Microsoft Office, Google Workspace, QuickBooks, and email management to streamline workflows.

I bring strong multitasking, problem-solving, and communication skills, and I am committed to providing exceptional virtual assistance and operational support that improves client satisfaction and team performance.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

RMS Collect / IQOR Philippines

Jan 2023 - Mar 2024 (1 year 2 months)

Handled customer inquiries and led a team to improve service delivery, maintaining quality metrics and resolving escalations to improve client satisfaction during tenure.

Customer Service Team Leadership CRM Escalation Management Performance Monitoring Microsoft Office

Virtual Team Manager

Sutherland Global Services

Jun 2019 - Dec 2022 (3 years 6 months)

Managed virtual teams to deliver customer support operations, coached staff, and implemented process improvements to meet SLAs and operational targets.

Remote Team Management Coaching SLA Management Workforce Management Customer Support Reporting Google Workspace

Customer Service Team Lead

Alorica, Inc.

Jan 2016 - Jan 2019 (3 years)

Served as team lead and trainee manager overseeing customer service representatives, driving performance improvements and supporting training initiatives.

Team Leadership Training Quality Assurance Customer Service Data Entry Quickbooks

Administrative Aide I

Municipality of Guinayangan

Oct 2015 - Apr 2016 (6 months)

Provided clerical and administrative support for municipal operations, maintained records, and assisted in daily office functions to ensure efficient service delivery.

Clerical Support Data Entry Microsoft Office Communication