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Michael Angelo Caisip

@mapcaisip

Administrative officer and support professional who streamlines rosters, client onboarding, and knowledge bases with proven training skills.

Philippines

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What I'm looking for

I’m looking for an administrative operations role where I can support clients end-to-end, keep high-quality knowledge bases, and improve adoption of business tools—backed by strong support experience and Lean Six Sigma discipline.

I’m an Administrative Officer with experience spanning customer service, technical support, and administration. Since Nov 2023, I’ve managed roster data, fielded phone-based technical inquiries, and maintained accurate knowledge base content.

At Reed Elsevier Philippines, I assisted Lexis Nexis consultants by updating external customers’ contract details, product features, and user management. I also led department-wide training and administrative support for Oracle GCRM, Salesforce, Clearslide, Zoom, DocuSign, and AdobeSign.

Earlier roles strengthened my troubleshooting and communication—providing real-time phone, email, and chat support for Lexis Nexis eCrash and handling online gaming inquiries for Bovada. I bring critical thinking and facilitation to every interaction, backed by recognized performance (Q1 Top Performer, Q3 Best Technical Support) and Lean Six Sigma Orange Belt training.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Freelance Solutions

Nov 2023 - Present (2 years 7 months)

Supported clients by managing roster data, resolving Satchel Pulse technical inquiries, and maintaining an accurate knowledge base. Handled phone-based support and ensured timely, organized responses.

Roster Management Customer Support Technical Troubleshooting Phone Support Satchel Pulse Client Management Documentation