Looking for a job

Ian Saiyo

@iansaiyo

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Administrative and Customer Support Professional Delivering Reliable Operations and Client service.

Philippines

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What I'm looking for

I seek a collaborative company where I can manage administrative operations, improve processes, support clients, and grow into broader operations responsibilities.

I am a results-driven administrative and customer support professional with five years of experience supporting daily operations, managing client communications, and delivering high-quality service in fast-paced environments.

I have experience as an Editorial Administrator where I managed calendars, inboxes, scheduling, and organized digital files to improve accessibility and operational clarity.

As a Customer Care Representative, I resolved billing, service, and technical inquiries with clear, empathetic communication that reduced escalations and strengthened client relationships.

I am skilled with Asana, Monday.com, ClickUp, Trello, Notion, Slack, Microsoft Teams, Google Workspace, HubSpot, Salesforce, Canva, and AI tools like ChatGPT, and I bring strong time management, attention to detail, and teamwork to every role.

Experience

Work history, roles, and key accomplishments

Editorial Administrator

Reed Elsevier Philippines

Apr 2022 - Oct 2025 (3 years 6 months)

Managed calendars, inboxes, and scheduling to ensure smooth daily operations and timely communication; organized digital files and records to improve accessibility and operational clarity. Provided reliable remote administrative support, prioritizing tasks across multiple requests and enabling leadership to focus on high‑priority work.

Calendar Management Asana Trello Google Workspace Time Management Remote Administration

Customer Care Representative

Quantrics Enterprises Inc.

Oct 2020 - Apr 2021 (6 months)

Resolved billing, service, and technical client inquiries efficiently to ensure positive customer experiences and reduce escalations. Collaborated with team members to streamline processes and improve service quality.

Customer Support CRM (Hubspot Salesforce)Communication Team Collaboration Data Entry Problem Solving