Looking for a job

mark deleon

@markdeleon

Message

I keep office operations, project administration, and high-volume customer support running smoothly.

Philippines

Message

What I'm looking for

I'm looking for an administrative, operations, or customer support role where I can keep teams organized, improve daily workflows, solve customer issues, and contribute to reliable project delivery.

I've supported Arcspan Konstruk Builders as an Administrative Supervisor and Executive Assistant, keeping project paperwork, schedules, and management tasks on track.

I directed a small admin team, trained new office employees, managed calendars and travel arrangements, and tracked invoices and business expenses against project budgets.

I also organized filing systems for contracts and client emails and worked with project coordinators to monitor deadlines across teams.

At Teleperformance, I handled high-volume billing and technical inquiries for more than 50 clients, resolved complex CRM cases accurately, and exceeded KPIs while helping reduce escalations.

Experience

Work history, roles, and key accomplishments

Administrative Supervisor

Arcspan Konstruk Builders

Mar 2026 - May 2026 (2 months)

Directed a small admin team, ensuring accurate and timely completion of paperwork and project files. Trained new office employees, managed calendars, scheduled meetings, and handled travel arrangements, while tracking invoices and expenses to support project budgets.

Team Leadership Office Management Project Support Scheduling Calendar Management Corporate Trainer Expense Tracking

Executive Assistant

Arcspan Konstruk Builders

Jun 2025 - Mar 2026 (9 months)

Provided administrative support to management, ensuring project timelines and schedules were followed. Organized and updated filing systems for contracts and client emails, improving document accessibility.

Administrative Support Filing System Teamwork

Customer Service Representative

Teleperformance

Jun 2024 - Jun 2025 (1 year)

Managed high-volume inquiries from over 50 clients regarding billing and technical issues, maintaining high satisfaction scores. Resolved complex cases via CRM tools and exceeded KPIs, contributing to monthly targets.

Customer Service Billing Support Technical Troubleshooting CRM Data Integrity KPI Achievement