Open to opportunities

Manushi Bhandari

@manushibhandari

5+ yrs in Customer Success & Partnerships (B2B SaaS/IT). I turn first calls into long-term growth. Seeking remote-only roles in fast-growing companies

India

Message

What I'm looking for

I am looking for a role focused on building and scaling partner ecosystems, collaborating cross-functionally, driving revenue through partnerships, and opportunities to lead strategic initiatives that improve customer retention and growth.

I am a Partnership Development Manager with a proven track record of driving revenue growth and building long-term relationships through channel and strategic partnerships.

I have experience identifying and evaluating potential partners, researching opportunities, and monitoring partnership performance to implement improvements that align with business objectives.

Previously I served in customer success and onboarding roles where I onboarded 70+ customers, supported upsell and cross-sell initiatives, and acted as a mentor and escalation point to improve retention and reduce churn.

I collaborate closely with internal teams and external stakeholders, leverage tools like Skype, Slack, Freshdesk and Chargebee, and focus on improving customer experience through data-driven feedback and training.

Experience

Work history, roles, and key accomplishments

Current

Channel Partnership Manager

Current

OpenXcell Inc

Dec 2024 - Present (10 months)

Identify and develop channel partnerships to drive revenue growth and long-term relationships; evaluate partner fit, monitor partnership performance, and implement improvements to meet business objectives.

Partnership Development Channel Management Stakeholder Management Performance Monitoring Cross Functional Collaboration Strategic Partnerships

Customer Success Manager

Abbacus Technologies

Aug 2022 - May 2024 (1 year 9 months)

Managed customer onboarding and retention, identified upsell and cross-sell opportunities, and maintained strong client relationships using multiple communication channels to drive satisfaction and reduce churn.

Customer Onboarding Account Management Upselling Client Communication Retention Data Analysis CRM Tools Support Platforms

Customer Success Executive

Appitsimple Infotek Pvt. Ltd.

Mar 2021 - Aug 2022 (1 year 5 months)

Onboarded 70+ B2B customers, served as escalation contact and mentor, identified feature add-ons and upsell opportunities, and improved customer experience through gap analysis and customized templates.

Customer Retention Escalation Management Upselling Templates Training Customer Feedback

Onboarding Specialist

Appitsimple Infotek Pvt. Ltd.

Mar 2020 - Mar 2021 (1 year)

Conducted virtual orientation sessions for 30+ international clients, collaborated with services partners and product teams to ensure customer success, and pursued upsell opportunities to retain customers.

Onboarding Cross Functional Collaboration Upselling Customer Support