MKMansi Kumari
@mansikumari
Customer Operations professional delivering high CSAT and efficient high-volume support.
IndiaWhat I'm looking for
I am a motivated Customer Operations Associate with nearly two years' experience in high-volume delivery support within international BPO environments. I consistently resolve 100+ operational issues daily, maintain low AHT, and achieve CSAT above 95% using Zendesk and structured ticketing workflows.
I excel at real-time stakeholder coordination across riders, merchants, and field teams, meeting 100% of productivity targets while upholding quality and compliance standards. I bring strong English communication, remote-work discipline, and a dedication to operational excellence in 24/7 global support.
Experience
Work history, roles, and key accomplishments
Customer Operations Associate
Startek
Jan 2024 - Jan 2026 (2 years)
Managed 100+ daily delivery operations in a high-volume BPO environment, maintaining low AHT and achieving 95%+ CSAT while coordinating riders, merchants, and field staff to resolve logistics issues.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lucknow
Bachelor of Commerce, Commerce
2019 - 2022
Grade: 63%
Completed a Bachelor of Commerce program at University of Lucknow, graduating in 2022 with a 63% grade.
National Public School, Lucknow
High School Diploma, Secondary Education
Completed secondary schooling at National Public School in Lucknow, finishing in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Portfolio
mansikumarizendesk.framer.websiteJob categories
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