Bharti Upadhyay
@bhartiupadhyay
Customer Support Associate at Tech Mahindra who resolved order, payment, and account issues while maintaining customer satisfaction and quality KPIs.
IndiaWhat I'm looking for
At Startek, I reviewed and validated images and videos against platform policies, and processed SPF claims based on policy guidelines and investigation findings. I also handled customer and seller email queries.
As a Customer Support Associate at Tech Mahindra, I resolved customer issues involving orders, deliveries, returns, refunds, payments, and accounts. I maintained customer satisfaction alongside AHT, productivity, and quality KPIs.
Experience
Work history, roles, and key accomplishments
Resolved customer issues related to orders, deliveries, returns, refunds, cancellations, payments, and account management. Investigated concerns and maintained high CSAT while meeting AHT, productivity, and quality KPIs.
Operation Executive
Startek
Mar 2024 - Oct 2024 (7 months)
Reviewed and validated images and videos for policy compliance, approved or rejected SPF claims, and handled customer and seller email queries with professional and timely resolutions.
Education
Degrees, certifications, and relevant coursework
Raja Mahendra Pratap University
Bachelor of Arts, Psychology
Grade: 8.23
Graduated with a B.A. in Psychology from Raja Mahendra Pratap University in 2026.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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