Open to opportunities

Aayush Raikwar

@aayushraikwar

Customer Support Associate focused on first-contact resolution, CSAT improvement, and calm technical troubleshooting in high-volume environments.

India

Message

What I'm looking for

I’m looking for a customer support role where I can drive first-contact resolution and CSAT, handle complex technical/logistics issues, and thrive in a fully digital or remote environment with clear performance targets.

I’m a results-driven Customer Support Associate with 2+ years of experience in high-volume, international voice and multichannel support processes. I consistently deliver first-contact resolution, maintain strong CSAT and FCR scores, and perform well in rotational shift environments, including fully remote setups.

I handle complex logistics and technical issues with professionalism and composure, using clear English communication to de-escalate high-pressure situations. I’m experienced with CRM platforms like Zendesk and Salesforce, and I proactively identify recurring pain points to collaborate with team leads and improve support workflows, documentation, and resolution rates.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

TaskUs – DoorDash Process

Feb 2025 - Present (1 year 5 months)

Provided real-time technical and operational support for a high-volume delivery platform, focusing on first-contact resolution for Dashers and customers. De-escalated high-pressure situations and met strict performance targets in a fully digital environment.

Customer Support First Contact Resolutions CSAT Technical Troubleshooting Operational Support De escalation CRM Zendesk Salesforce Performance Targeting

Customer Support Associate

Teleperformance – Instacart

Nov 2023 - Dec 2024 (1 year 1 month)

Managed multichannel customer support for international clients via chat, email, and call, maintaining high CSAT and first-contact resolution (FCR) scores. Used CRM tools to document complex issues and collaborated on improving support workflows and internal documentation.