At Happiest Minds, I led enterprise IT operations for more than 360 internal users, maintaining 98%+ SLA compliance across business-critical services. Monitoring and preventive actions helped improve system uptime from 95% to 99.2%.
I automated repetitive operational work, reducing manual workload by 30%, and created SLA dashboards to improve leadership visibility and prioritization. At ITC Infotech, I led and mentored a service-desk team of more than 10 engineers and delivered training that increased first-call resolution by 18%.
Earlier, at NLB SERVICES | NTT DATA, I administered Active Directory, VMware, and Azure environments and supported PACS and CRIS healthcare systems. I also improved patch compliance across more than 200 endpoints and reduced recurring issues by 20%.
