Manoel Henrique Reis Belli
@manoelhenriquereisbe
Technical Support Analyst with 10+ years ensuring high-availability software and customer success.
PortugalWhat I'm looking for
I am a Technical Support Analyst with over ten years' experience providing support for large-scale customer software, focused on ensuring customer and business success. I work across Linux and Windows server systems, manage Oracle and SQL Server databases, and troubleshoot complex production environments.
I have supported platforms including Pleo, Fluig, and Onesource, performing API and SSO configuration, BigQuery and SQL analysis, log-based troubleshooting, and dashboard review with Grafana. I maintain knowledge bases, manage SLAs and ticket prioritization, and deliver remote assistance and user training.
I bring a motivated, positive attitude to cross-team collaboration, continuous learning, and process improvement, aiming to exceed area goals while sharing knowledge and improving operational stability.
Experience
Work history, roles, and key accomplishments
PLProvide technical support for Pleo spending management software, performing API configuration analysis, BigQuery troubleshooting for transactions/exports, SSO configuration and Grafana dashboard analysis to ensure customer success.
IT Consultant
PrimeIT
Jan 2024 - May 2024 (4 months)
Provided technical support for systems linked to Volkswagen Autoeuropa Logistics, performing log analysis, SQL data extraction, application and client PC troubleshooting, and telephonic support to meet SLAs.
TOTechnical Support Analyst
TOTVS
Sep 2021 - Jan 2024 (2 years 4 months)
Ensured high availability and performance of the Fluig platform by troubleshooting application logs, executing queries in SQL Server/MySQL/Oracle, resolving API issues, maintaining the knowledge base, and providing customer guidance and training.
Customer Service Assistant
Zitrus Health Tech
Apr 2021 - Aug 2021 (4 months)
Handled Level 2 support for Unimed group tickets for SGU and Pirâmide products, performing functional analysis with key users, executing Oracle queries, and simulating errors in system and database routines.
TRSupported tax/accounting Onesource platform by providing remote access, troubleshooting Windows and Linux environments, configuring application services and JVMs, and managing Oracle and MySQL databases to resolve production issues.
Support Technician Jr
Quality S.A
Dec 2016 - Dec 2017 (1 year)
Provided junior support across an industrial park handling remote assistance, SLA resolution, user service, Active Directory password resets, and email account provisioning to maintain operational continuity.
Computer Maintenance Technician
Pcmix
Feb 2016 - Oct 2016 (8 months)
Managed customer relationships and performed computer maintenance and sales of accessories, delivering repair services and day-to-day business organization for clients.
Education
Degrees, certifications, and relevant coursework
UNUniasselvi
Associate Degree, Analysis and Systems Development
2022 -
Associate degree in Analysis and Systems Development underway focusing on software development and systems analysis.
ALAlura
Professional Training / Short Course, Computer Programming
2016 - 2016
Completed short courses on programming logic, JavaScript, HTML5, SQL Server queries and administration, and Java (including object orientation).
Availability
Location
PortugalAuthorized to work in
Social media
Job categories
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