Joao Pedro Worthington de Matos
@joaopedroworthington
I resolve enterprise application, database, and infrastructure incidents using SQL, logs, and systems diagnostics.
PortugalWhat I'm looking for
At SOTI, I resolve critical issues on the SOTI One platform by tracing root causes through application logs, Elasticsearch data, and complex SQL queries. I support secure environments through Linux configuration, Windows GPO edits, vulnerability assessment, and patch-management workflows.
Across SOTI, Banco Bradesco, TIVIT, and Stefanini, I've restored mission-critical services across application, server, database, network, and device layers. I've delivered 95%–97%+ NPS, reduced L2 escalations by 20% through SOPs, and mentored support engineers on diagnostics, database workflows, and incident response.
Experience
Work history, roles, and key accomplishments
Escalated and resolved critical system issues on the SOTI One platform by analyzing application logs and Elasticsearch data. Authored and optimized complex SQL queries to extract customer datasets and diagnose data integrity issues.
Achieved 95-97% NPS by resolving high-complexity incidents across application, server, and database layers. Parsed multi-layer system logs to accelerate bug remediation and mentored junior support engineers.
Operations Analyst
Banco Bradesco S.A.
Mar 2013 - Jan 2020 (6 years 10 months)
Executed zero-downtime database schema updates following strict change-management protocols and ISO 27001 security controls. Served as primary English-language technical liaison for cross-border incident calls.
Support Analyst
TIVIT
Aug 2011 - Mar 2013 (1 year 7 months)
Restored mission-critical services during high-impact outages by diagnosing application, database, and server issues.
Maintained 24/7 Network Operations Center SLAs while resolving hardware, email, and authentication issues.
Education
Degrees, certifications, and relevant coursework
Seneca College
Diploma, Computer Programming
Diploma in Computer Programming with a focus on Oracle Database Administration.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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