Support engineer with 5 years in technical roles. Currently Lead Support Engineer, handling complex customer issues, SQL data checks, API troubleshooting with Postman/Swagger and close work with developers. Reliable, fast learner and proactive problem-solver who takes ownership of complex issues and communicates clearly with both customers and developers.
Looking for a job
Renan Soares
@renansoares
Technical / Application Support Engineer. Lead Support Engineer with 5 years in technical roles: SQL, APIs, troubleshooting.
PortugalExperience
Work history, roles, and key accomplishments
Current
Led technical support operations, resolving complex application and infrastructure issues across multiple systems and databases using Jira. Collaborated with development teams to identify bugs and support deployment of fixes.
SI
Information Technology Operator, Helpdesk and Application Support
Mar 2023 - Mar 2025 (2 years)
Provided first and second level support on Mendix applications integrating with SAP, resolving over 500 customer service tickets. Collaborated with cross-functional teams to resolve data-related issues and improve data accuracy.
MS
Web Developer
Modular Studio
Jan 2018 - Jan 2019 (1 year)
Developed and maintained web-based applications using Java, Python, C#, and C++. Designed and implemented backend logic, APIs, and database integrations to support dynamic web functionalities.
Education
Degrees, certifications, and relevant coursework
Politécnico de Leiria
Bachelor's, Programação de Sistemas de Informação (Information Systems Programming)
Grade: 18/20
Final grade 18/20.
Availability
Looking for a job
Location
PortugalAuthorized to work in
Salary expectations
50k+ EUR
Social media
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