Fabio Correa

I am a dedicated Production Support Expert with over 25 years in tech, specializing in keeping critical banking systems stable, secure, and highly available. My passion lies in rapid problem-solving under pressure, ensuring major financial operations — ranging from payments to core banking services — run smoothly for millions of customers and billions in transactional value.

Technical Skills
- Observability & Monitoring: ITRS Geneos, Splunk, Grafana, Datadog, Dynatrace
- Automation & Scripting: Python, Bash, BAT, R
- Programming Languages & Platforms: Java, SharePoint, Visual Basic, .NET
- Legacy & Mainframe: Natural, COBOL, Clipper, Visual FoxPro, Delphi
- Databases: MS SQL Server, Oracle, Adabas
- Incident & Problem Management: ITIL practices, root cause analysis, production monitoring

Over the course of my career, I have worked with top-tier financial institutions such as J.P. Morgan, Itaú, Citibank and Santander, focusing on reactive and proactive strategies to maintain system health. From mobile banking in the early days to large-scale SharePoint migrations and complex database permission segregations, I thrive when high-impact, business-critical scenarios demand quick thinking, thorough analysis, and expert coordination with cross-functional teams.

Notable Projects & Contributions
- Achieved a drastic reduction in average incident resolution time (from 167 hours to 51 hours) by implementing agile ceremonies and systematic troubleshooting practices.
- Led proactive improvements in monitoring, capacity planning, and vendor collaboration, resulting in consistently high system availability for large-scale payment processing platforms.
- Spearheaded the migration of a corporate intranet to Microsoft SharePoint, delivering a seamless transition for thousands of users and saving hundreds of thousands of dollars annually in licensing costs.
- Managed high-profile incidents involving over R$1 billion in payments at risk - remaining calm and focused to isolate root causes and restore services quickly.

I’m often the go-to person for critical incidents, new tool integrations, and team coaching, especially when learning curves are steep. My leadership philosophy prioritizes knowledge sharing and structured problem-solving, empowering others to grow professionally while ensuring organizational objectives are met.

I hold dual citizenship in Brazil and Portugal, which allows me to work in multiple regions.

Let's connect and discuss collaboration opportunities!