OLFA ABDOULI

Provides specialized technical and customer support to Meta/Facebook advertisers in Spanish and French markets, troubleshooting advertising platform issues and guiding clients through campaign optimization.

Triaged and logged end-user support requests via phone and email using CDAX, ensuring accurate case documentation and timely escalation to the Service Engineer team. Promoted to Advanced Technical Support within six months.

Administered IIS and SQL Server components for HP client-facing solutions, delivered L2 support for HP enterprise print and security software, and designed customized workflow solutions for enterprise clients.

Served as backup Operational Team Lead for IT Helpdesk supporting Philips and Hanes accounts, trained new hires, managed SLA compliance, and administered user access across multiple systems.

Provided Level 1 technical support to Philips end users across Canada, the US, and Latin America, diagnosing and resolving software issues with a focus on first-contact resolution.

Completed a National Research Master's Degree in Language, Literature and Foreign Civilizations with a focus on Spanish.

Earned a National Applied Bachelor's Degree in Spanish Language and Literature with a focus on International Trade.

Obtained a National First Cycle Diploma in Spanish and Education.