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Manish Dahal

@manishdahal1

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Experienced team leader in relationship management within iGaming.

Nepal

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What I'm looking for

I am looking for a role that values strong team collaboration and offers opportunities for professional growth, particularly in customer relationship management and data-driven decision-making.

As an experienced team leader specializing in relationship management, I have a proven track record in the multi-brand iGaming industry. My expertise lies in building strong team relationships and efficiently resolving issues, which has significantly contributed to customer satisfaction and quality service delivery. I excel in coaching and mentoring, driving my team's performance to meet and exceed company objectives.

In my role as VIP Manager at Trenta Tech Limited, I managed and developed a team of VIP Account Managers, focusing on daily tasks, quality services, and financial performance. I implemented data-driven processes and created strategies that aligned with corporate goals, driving revenue through specific KPIs. My analytical skills allowed me to enhance user experiences while capitalizing on revenue opportunities.

Previously, I led a remote team at Tabella s.r.o, where I maximized performance and aligned strategies with corporate guidelines. My experience managing high-value VIP clients and creating personalized promotions has equipped me with the skills to optimize customer relationships and ensure maximum lifetime value. I am passionate about utilizing data analysis to inform decision-making and drive business growth.

Experience

Work history, roles, and key accomplishments

VIP Manager

Trenta Tech Limited

Aug 2022 - May 2025 (2 years 9 months)

Managed and developed a team of VIP Account Managers, focusing on daily tasks, quality services, and financial performance. Created and aligned VIP Management Strategy with company brand objectives and drove revenue through specific KPIs.

User Segmentation Customer Relationship Management Bonus Campaign Creation

VIP Relationship Manager - Team Leader

Tabella s.r.o

Aug 2018 - Jul 2022 (3 years 11 months)

Led and developed a team of VIP Account Managers to maximize performance and align with corporate guidelines. Partnered with Country Manager to execute regional and brand strategies, implementing data-driven processes and providing QA feedback.

Team Leadership QA Client Management

Cloud Worker

CloudFactory

Sep 2016 - Jan 2017 (4 months)

Entered customer and financial data from source documents within time limits, analyzing information and identifying issues. Recognized discrepancies on submitted financial documents, promptly addressing them for resolution.

Data Entry Data Analysis Financial Data Management Information Identification

Interpreter/Translator

Yodha Nepal

Dec 2015 - Aug 2016 (8 months)

Provided translations and interpretations of conversations from astrologers to customers. Facilitated clear communication between parties, ensuring accurate understanding of complex information.

Translation Communication Language Fluency

Education

Degrees, certifications, and relevant coursework

Czech University of Life Sciences

Bachelors of Science, Business Informatics

Studied core concepts of business informatics, focusing on the intersection of business processes and information technology. Gained knowledge in data analysis, system development, and project management.

National Integrated College

High School Diploma, General Studies

Completed secondary education, focusing on a broad curriculum to build foundational knowledge. Developed essential academic skills and prepared for higher education.