Dikchhya Bajracharya

Developed and executed customer success strategy, built strong client relationships to boost retention and revenue, and implemented automation tools to scale operations and improve service quality.

Provided end-to-end administrative and client correspondence support, managed visa documentation and client databases, and produced customised client content to ensure accurate case representation.

Led a 22-member project team, managed onboarding and training, liaised between clients and workers, and tracked performance to drive productivity and timely delivery.

Managed data collection and transformation, conducted quality checks and dataset refinement to deliver analysis-ready data under tight turnarounds and communicated insights to support operations.

Entered, verified, and standardised datasets across platforms, identified errors early, and collaborated to streamline workflows and ensure high-quality project outputs.

Managed front-desk operations, attendance and visitor logs, coordinated schedules and correspondence, and conducted student orientations to support organisational operations.

Completed a Bachelor of Business Studies with a major in Finance and Business; researched capital adequacy determinants in commercial banks.

Completed Higher Secondary Education in Business and Management focused on foundational business principles and preparatory studies.