Open to opportunities

Ukesh Raj Tulsibakhyo

@ukeshrajtulsibakhyo

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Experienced client-facing team manager skilled in customer service.

Nepal

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What I'm looking for

I seek a client-facing leadership role where I can manage teams, improve service delivery, and contribute to operational growth in a collaborative culture.

I am an experienced team manager and customer-service professional with a Bachelor in Business Studies and over a decade of hands-on experience across BPO, events, and education sectors. I have led teams, conducted hiring and training, produced weekly performance reports, resolved client issues independently, and maintained client relationships while managing resources and inventories.

I excel at multitasking, decision-making, and fostering positive team dynamics, with practical skills using MS Office, Google Sheets, Zorba Portal, and Adobe Photoshop. I am motivated to apply my supervisory, sales, and event-management strengths to roles that value client satisfaction and operational reliability.

Experience

Work history, roles, and key accomplishments

Customer Service Supervisor

B and B Softtech

Supervised customer service operations for a BPO partner of a US tech company, led a team for 4 years, improved issue resolution and prepared weekly performance reports while participating in hiring and training.

Team Management Customer Support performance reporting Hiring MS Excel Google Sheets Video Conferencing

Class Teacher

Paragon Academy

Taught and motivated students for one year, organized extracurricular activities and evaluations, and communicated academic performance and concerns to parents.

Classroom Instruction Lesson planning Question Design

Team Manager & Technician

Bass Sound System

Managed teams and technical operations for events over 9 years, handled client relations, inventory and receivables, and resolved onsite technical and personnel issues.