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@salmamostafa1
Motivated customer service trainee skilled in communication, problem solving, and remote support.
I am a motivated and reliable Customer Service Trainee with strong communication skills, a talent for problem-solving, and a proven ability to adapt quickly in remote work environments. I have supported customers via chat and social platforms, maintained professionalism under pressure, and improved response organization while assisting diverse client needs.
Currently pursuing a Bachelor of Pharmacy, I bring disciplined time management, active listening, and a commitment to long-term career growth. I’m a quick learner who enjoys educating and guiding others, and I hold certifications in customer service basics and communication skills.
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Work history, roles, and key accomplishments
Freelance
Jan 2023 - Present (2 years 10 months)
Provided remote customer support via chat and social platforms, resolving basic inquiries and maintaining professional, timely responses while improving communication and problem-solving skills.
Degrees, certifications, and relevant coursework
Bachelor of Pharmacy, Pharmacy
Activities and societies: Participated in pharmacy-related workshops and organized study groups with peers.
Pursuing a Bachelor of Pharmacy with expected graduation in 2028, engaging in pharmacy workshops and team activities.
High School Diploma, General Secondary Education
Activities and societies: Assisted colleagues in organizing study groups and coordinating information.
Completed High School Diploma; participated in group coordination and student activities related to studies.
Software and tools used professionally
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