Mamthembu Makasi

At Discovery Health, I supported customers through digital communication channels and handled queries with the aim of resolving their issues. I progressed from Senior Consultant to Digital Specialist.

As a Senior Consultant at Discovery Health, I managed customer interactions and assisted with resolving customer needs and queries. I built knowledge of customer behaviour and service requirements while maintaining quality standards and meeting deadlines.

At Market Square VW, I performed costing and administrative duties, maintaining accuracy and meeting deadlines. Earlier, as a Trainee Manager at Armagh Guest Lodge, Tsitsikamma, I gained experience in administration, reception and customer service, and assisted with day-to-day operations.

I hold a BTech and a National Diploma in Tourism Management from Nelson Mandela Metropolitan University. My experience also includes customer service, digital support and administration, and I’m seeking a remote or hybrid opportunity where these skills can add value.