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Matshidiso Malungisa

@matshidisomalungisa

Customer service and administration professional who captured customer data in SAP CRM and supported examination processing.

South Africa

Message

At Dis-Chem Pharmacies, I responded to customer enquiries, handled calls and captured customer information in SAP CRM. I also followed up on service requirements and supported query resolution.

At the Department of Education, I supported examination administration, organised materials and handled sensitive information with accuracy and confidentiality.

At Resurge Automotive, I recorded production and quality information, checked components for defects and supported corrective-action processes. My training includes the Google Data Analytics Certificate, IBM Excel Basics for Data Analysis and Google AI Professional Certificate.

Experience

Work history, roles, and key accomplishments

Production Technology Worker

Resurge Automotive

Feb 2024 - Feb 2026 (2 years)

Recorded production and quality information accurately while following structured operating procedures. Reviewed components for defects and non-conformities and supported corrective-action processes.

Quality Control Data Recording Technical Tools Measurement Process Improvement Communication Skills

Examination Assistant

Department of Education

Dec 2019 - Dec 2022 (3 years)

Supported examination administration by organising materials and following established processing procedures. Maintained confidentiality and accuracy when handling sensitive examination information.

Administrative Support Record keeping Coordination Confidentiality Time Management

Customer Consultant

Dis-Chem Pharmacies

Dec 2021 - Mar 2022 (3 months)

Responded to customer enquiries and provided clear assistance across routine service requests. Captured and updated customer information accurately using SAP CRM systems.

Customer Service SAP CRM Data Capturing Call Handling Record keeping

Vaccination Site Administrator & Facilitator

Dis-Chem Pharmacies

Jun 2021 - Nov 2021 (5 months)

Registered patients and processed vaccination information and supporting documentation. Coordinated daily administrative activities and communicated updates with patients and team members.

Patient Registration Data Processing Administrative Support Communication Skills Record keeping

Assistant - Holiday Work

Tams Student Housing

Dec 2019 - Jan 2020 (1 month)

Assisted students with lease documentation and responded to routine accommodation enquiries. Provided general administrative assistance and maintained organised supporting records.

Administrative Support Documentation Customer Service Record keeping