In my remote freelance work as a Technical Support & Administrative Specialist, I responded to client inquiries through email and digital channels and followed up to confirm issues were resolved.
I processed account requests, recorded recurring issues, and escalated complex technical concerns to internal teams. I also maintained customer records and tracking logs using Microsoft Excel and digital platforms.
At Vincent Auto, I answered customer questions, conducted product walkthroughs, and matched customer needs with suitable solutions. I processed orders and sales documentation, and handled concerns during negotiations and post-sale follow-ups.
At Nasal Call Centre PTY LTD, I managed inbound calls, addressed complaints, and logged interactions and resolutions in the CRM system. I’m currently pursuing a Bachelor of Science in Business Administration at University of the People.
