Open to opportunities

Mallyn Madyauta

@mallynmadyauta

Message

Client-focused corporate services and consular support professional.

Zimbabwe

Message

What I'm looking for

I seek client-facing roles where I can apply discretion, record-keeping, and stakeholder engagement to improve service delivery and advance into greater responsibilities.

I am a client-focused corporate services and consular support professional with over four years' experience in customer service, administration, and stakeholder engagement across local and international environments. I consistently manage sensitive client matters with discretion, maintain accurate records, and apply policies and procedures to deliver high-quality service under pressure.

My background includes retention advising, loan processing, administrative support in healthcare, retail sales, and remote telemarketing roles, where I used CRM systems and collaboration tools to improve case outcomes and client satisfaction. I bring strong attention to detail, integrity, and calm professionalism to client-facing and administrative roles.

Experience

Work history, roles, and key accomplishments

Current

Retention Advisor

Current

Calls Experts Corporation

Dec 2025 - Present (2 months)

Manage client retention cases remotely, resolving cancellations and escalations by applying policies and maintaining detailed confidential CRM records to improve service outcomes.

Case Management CRM Escalations Reporting

Customer Service Representative

Calls Experts Corporation

Sep 2025 - Nov 2025 (2 months)

Handled inbound and outbound enquiries across multiple channels, logged interactions in CRM, and resolved routine issues while escalating complex cases appropriately.

Customer Service CRM Documentation Confidentiality Escalations

Loan Officer

Lemon Tree Technology (ZimLoan)

Feb 2024 - Jul 2025 (1 year 5 months)

Processed and assessed loan applications, verified client documentation, and ensured regulatory compliance while maintaining confidentiality of financial information.

Loan Processing Documentation Verification Regulatory Compliance Confidentiality Client Communication Records Management

Sales Associate

Braids Boutique

Nov 2023 - Feb 2024 (3 months)

Delivered customer service in retail and wholesale settings, maintained sales and inventory records, and supported stock tracking and daily reporting.

Retail Sales Customer Service Sales Reporting Client Records Point of Sale Communication

Administrative Assistant

Health Plan Medical Centre

Oct 2021 - Nov 2023 (2 years 1 month)

Provided corporate and clinical administrative support, managed correspondence, scheduling, and official records, and served as first point of contact for clients with discretion.

Office Administration Records Management Scheduling Report Preparation Client Reception Confidentiality Microsoft Office

Telemarketer

USA Global Marketing Company

May 2020 - Dec 2021 (1 year 7 months)

Conducted outbound client engagement and information verification, captured and updated CRM records, and adhered to scripts, compliance, and quality standards.

Outbound Calling Lead Generation & Compliance Scripted Communication Quality Assurance