Open to opportunities

Bushra Yaseen

@bushrayaseen

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Experienced support specialist with a focus on customer experience.

India

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What I'm looking for

I am looking for a role that values customer experience and offers opportunities for growth and collaboration.

I am an experienced support specialist with over 2 years of expertise in delivering exceptional customer and technical support at renowned companies like Amazon and Tide. My journey has been marked by a commitment to enhancing customer experience and operational efficiency, where I have successfully managed complex queries and collaborated with global teams to drive improvements.

At Tide, I provided Level 2 support to UK-based small business clients, showcasing my proficiency in troubleshooting and resolving urgent issues. My role at Amazon involved supporting a range of devices and services, where I identified and resolved complex technical challenges, ensuring a seamless digital experience for users. I thrive in fast-paced environments and am dedicated to continuous improvement, leveraging data analysis and reporting to optimize processes and enhance service delivery.

Experience

Work history, roles, and key accomplishments

Frontline Support Associate

Tide

Feb 2024 - Nov 2024 (9 months)

Delivered Level 2 support to UK-based small business clients, managing urgent and complex queries with strong proficiency in Windows operating systems. Identified recurring issues and provided feedback to product and operations teams to drive improvements.

Windows OS Customer Support Problem Solving Data Reporting Onboarding

Technical Support Specialist

Amazon

Sep 2022 - Oct 2023 (1 year 1 month)

Provided technical support for Amazon devices and services, including Alexa, Kindle, and Prime Video. Identified and resolved complex issues, contributing to a seamless digital user experience.

Technical Support Troubleshooting Digital Products Outlook

Virtual Support Associate

Amazon

Nov 2021 - Apr 2022 (5 months)

Handled customer inquiries related to orders, payments, and website navigation. Supported delivery success by assisting customers, drivers, and Delivery Service Partners.

Order Management Payment Processing Internal Tools Problem Solving

Education

Degrees, certifications, and relevant coursework

Dr. VRK College Of Engineering & Technology

Bachelor of Technology, Electronics and Communication Engineering

Completed a Bachelor of Technology in Electronics and Communication Engineering. Gained foundational knowledge in electronic circuits, communication systems, and digital signal processing.