Malik Mustafa Umar

Maintained a 12-year concurrent strategic and operational engagement overseeing IT infrastructure, security systems, and organizational structure across a multi-campus educational institution. Led IT teams responsible for critical system uptime, ensuring operational continuity across all sites.

Provided executive oversight across two business units, leading a combined 175-person sales and production organization with ownership of strategy, business development, and operational execution. Built an organizational culture that triggered reverse migration and led cross-market sales strategy across UAE and international markets.

Managed front-end sales and upsell operations while designing, staffing, and launching a second business unit from scratch, reaching a combined peak team of 24. Introduced PPC/Google Ads, social media marketing, and proprietary sales funnels to diversify acquisition channels beyond cold outreach and grew the second unit from 2 to 50.

Scaled the first business unit from 3 to 24 people by building hiring, training, and end-to-end sales infrastructure from scratch. Averaged $235,000 per month against a $275,000 target and served as the principal representative at GITEX Global 2023 in Dubai, closing 6 USD-denominated client contracts that remain active.

Joined as a one-person operation with no pipeline, relying on cold outreach via Bark.com to acquire clients across US primary and UK, UAE, and Australian secondary markets. Generated sufficient revenue within 3 months to justify team expansion and earned promotion to Business Unit Head ahead of timeline.

Led a 6-person team against a $75,000 per month revenue target, averaging $98,000 per month and generating approximately $490,000 total revenue over five months. Managed the complete digital services client journey (graphic design, website development, video production, and mobile application development) and built bespoke upsell structures to improve account values and retention.

Led a team of 20 openers as the sole closer by positioning openers by individual strengths, building the opener-to-closer funnel from scratch, and personally closing every deal. Rebuilt pitch and rebuttal frameworks in live calls to improve pipeline conversion rates, operating a two-tier model with front-end deals ($500–$1,500) and upsells ($3,500–$12,500).

As a complete fresher, delivered 3x quota in the first quarter by closing $24,000 against an $8,000 target through 100% cold outreach with no warm leads. Sold graphic design, website design, and video production services to international clients, building deals independently from cold data to contract.

Ranked number one on performance leaderboards across campaigns and cities, including Squaretrade Voice, Squaretrade Chat, ibex Sales Floor Karachi, and Walmart, while maintaining the top monthly aggregate position. Performed team lead responsibilities across voice and non-voice operations, including coaching, escalation resolution, onboarding, and high-volume customer lifecycle management using Sa

Founded and built a team of 24 from scratch, developing university students into employed professionals with formal payroll arrangements. Designed and fabricated a Formula Student Germany compliant performance vehicle and established a self-funded carbon fiber parts sourcing, fabrication, and direct sales operation.

Generated PKR 18 million in total revenue across three months selling solar systems, with monthly figures of PKR 4 million, PKR 8 million, and PKR 6 million. Managed the full B2B and B2C sales cycle independently, including prospecting, site assessment, proposal development, and contract close.

Managed a production floor of 18 people (4 engineers, 14 technicians) with end-to-end responsibility for fabrication and installation operations. Redesigned and enforced production workflows, achieving a 10% uplift in production efficiency and measurable cost savings.

Led the design of a Gear Hub Cutter for the Al Khalid Tank by owning the technical blueprint and supervising a fabrication team. Delivered on-time, within-budget output with zero margin for error.

Studied Mechanical Engineering in the Bachelor of Engineering program. Discontinued in the final year due to COVID-19.

Grade: 1st Division

Completed Intermediate studies with a Pre-Engineering focus. Earned 1st Division.

Completed O Levels coursework including Computer Science.